Returns & Refunds policy

We hope you love your purchase from Chalk It Down Gifts. If not, here’s how returns work:

Non-Personalised Items

• 14-day cancellation period

• Must be unused and in original condition

• Return postage is the customer’s responsibility

Personalised Items

Due to the custom nature of personalised products, returns are only accepted if:

• The item is faulty

• The item was produced incorrectly

Damaged Items

Contact us within 48 hours with photographs.

Refunds are processed within 14 days of receiving returned goods.

SHIPPING POLICY

Processing Times

Orders are typically processed within [Insert 1–3 business days or your timeframe].

Personalised items may require additional production time.

Delivery Estimates

Ireland: 5-7 business days
UK: 7-10 business days

Delivery times are estimates only.

Customs (UK Customers)

Import charges or VAT may apply and are the responsibility of the customer.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@chalkitdowngifts.com